Pre-Move Related
¨
Arrange for someone to
be available at all times throughout the entire move.
¨
Arrange to have phone
disconnected after your shipment is loaded, but not until
then.
¨ Have
payment arrangement decided before move takes place. If your
shipment is a C.O.D. and the location of your creditor is at origin, you
must coordinate payment for your move before leaving town. If C.O.D. is
required, you must make payment for services in the form of CASH,
CERTIFIED CHECK, or a BANK CERTIFIED MONEY ORDER. If payment for your
move is to be billed to your company, be sure that the payment is
satisfied within 30 – 45 days of the date of your delivery. Note: The
payment for your move will always be your responsibility, therefore make
sure it gets paid as soon as possible.
¨
Make sure you provide your
mover with all destination contacts before the 1st day
of your move. (phone numbers., delivery address, emergency contacts, etc.).
¨
If applicable, complete the
‘High Value’ inventory before the 1st day of your move.
Give to crew chief upon arrival.
¨
Be sure to have everything
out of "harms way" before the movers arrive. (house keys,
car keys, check books, birth certificates, coin collection, jewelry,
etc.). Designate an area of the home to put these things, then label,
section off or lock the door containing these items. Once things are
packed / loaded, they must remain that way. If reopening or unloading
is required, an additional fee is assessed for re-securing the items in
the box / truck.
¨
Have each room identified
as to how you want the boxes labeled. (boys room, girls room, Sandy’s
room, den, study, etc.) Hint: office ‘post-it’s’ with room
identification placed on doorjambs help.
¨
To avoid accidents, drain
all motorized products of fluid contents (lawn mowers, go carts, weed
eaters, etc.)
Carrier Pack (C.P.) Related
¨
The packers will only pack
those things that are highly prone to loss or damage.
(books, dishes, pictures, lamps and shades, VCR, stereo, etc.). Furniture
and like items (TV, pole lamps, wooden tables, etc.) are wrapped and
protected by large quilt furniture pads and stacked on the truck according
to their size, weight, etc.
¨
There are some things the
packers cannot pack and are instructed to separate. If you
want, they will assist by placing these items in a box so you can take
them with you. Items include (but not limited to): batteries, candles,
soap detergent, and liquids. Other prohibited items fall in the category
of flammable, combustible, and/or contaminates. Items like shampoo,
perfume, toothpaste, cooking vanilla can be very destructive if broken and
contents spill on other items inside truck. Further more, the shipping
of items that are temperature sensitive (hot vs. freezing) are decided
based on the time of the year you are moving as well as the distance of
your move. (canned goods, latex based products, snow domes, candles,
etc.).
¨
Interact
with the packers, check on their performance from time to time, make sure
their packing meets your expectations (box markings, etc.) ,
you will be the only representative at destination that was at origin.
Therefore, your involvement is very important.
¨
Periodically check
the house for items that may have been over looked: look in closets,
enclosed areas, attics, cupboards, etc., for once the packers have left
the house, there is no way of getting them back. The responsibility of
making sure everything is packed is that of the customer.
¨
If you prefer to have items
packed in a certain manner, instruct packers and if possible, they
will do so.
¨
Unless arranged at origin,
unpacking services will entail the unpacking of your mattresses
only.
Packed by Owner (P.B.O) Related
¨
Pack
those things that are highly prone to loss or damage.
(books, dishes, pictures, lamps / shades, VCR, stereo, large pictures /
mirrors, marble, glass tables, glass shelves, etc.). Furniture and like
items (TV, pole lamps, wooden tables, etc.) are wrapped and protected
by large quilt furniture pads, stacked on the truck according to their
size, weight, etc. Compartments may be left full, but only with contents
that remain in place when furniture item is moved at an angle (clothing,
linens, etc.). Desk type items (pens, papers, files, etc.) must be
removed from compartments.
¨
Do not pack prohibited
items, same rule applies for P.B.O. items as does for C.P. cartons. Items
include (but not limited to): batteries, candles, soap detergent, and
liquids. Other prohibited items fall in the category of: flammable,
combustible, and / or contaminates. Items like shampoo, perfume,
toothpaste, cooking vanilla can be very destructive if broken and contents
spill on other items inside truck. Furthermore, the shipping of items
that are temperature-sensitive (hot vs. freezing) are decided based on the
time of the year you are moving as well as the distance of your move
(canned goods, latex-based products, snow domes, candles, etc.).
¨
When performing your own
packing service, be sure to pack the shipping containers as
tightly as possible. This helps in minimizing
packing-related damages. Be sure to pack breakable items ‘straight up and
down’, not on their sides.
¨
Label
the side of the box (not the top) with your last name and room
identification as well as general idea of carton contents.
Loading Related
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Items prohibited from
transportation include (but not limited to); frozen foods, propane tanks,
plants, gas cans, paints, vermin infested items, to name a few. The
driver is the one who ultimately determines what he can transport.
¨
Upon arrival of the driver
and his crew, walk throughout the house showing them the items that
are to be moved as well as those that aren’t. Tag the items that aren’t
to be moved. Periodically, check to see that your instructions are being
followed, never assume that they are. Note: once the truck has left
the house, there is no way of getting it back
¨
Everything in the house will
be inventoried. Upon completion of loading, you will be asked to
sign the inventory agreeing to what the driver has written. The carrier
is only liable for items that are inventoried; therefore if
something is not inventoried but gets shipped, you may not
be covered against loss or damage. Carefully examine the inventory
before signing.
¨
Periodically check
the house for items that may have been overlooked; closets, enclosed
areas, attics, sheds, crawl spaces, behind and sides of house, etc. The
responsibility of having everything loaded is that of the customer.
Note: once the truck has left the house, there is no way of getting it
back.
Unloading Related
¨
Unless prior arrangements are
made, payment for the moving services must be made at time of
delivery, but ‘prior to unloading’. The driver will mark the Bill of
Lading paid and give you a copy as a receipt. The payment will not
include (unless applicable) additionally performed destination services.
¨
Have each room identified
as to where you want the items to go. (boys room, girls room, Sandy’s
room, den, study, etc.) (Note: ‘post-its’ with room identification
placed on doorjambs help.) It is also advisable to have an idea of
where in each room you want the items placed, for once they are set down
by the unloading crew, they can not be rearranged. Someone needs to be
available to direct unloading crew on placement of items.
¨
In most circumstances, it is
important for you to check-off the inventory as things are brought
into the house. If possible, take time to examine the items for any
transit-related damages as they are being brought in. At the end of the
unloading process, you will be asked to sign the inventory indicating
everything was received in apparent good order. It is at this time that
you must indicate on the inventory any damaged or missing items,
including boxes.
¨
Once the mover has placed
items, do not relocate them yourself until after they have left the
premises.
¨
Check
premises for damages before the mover leaves. Once mover leaves,
determining liability is impossible.
Unpacking Related
¨
If you waive the right
to have all of your boxes unpacked, then most often you are also waiving
the right to have the boxes (debris) removed by the mover. However,
performing your own unpacking makes for a much more organized
process. Some of the ways to get rid of the debris is to look for recycle
centers; check with your real-estate agent to see if he/she may know of
someone who is moving and can use the boxes; or check with the nearest
moving company to see if they would like to have the boxes but waive the
p/u fee. (Note: some company-provided moves pay for debris removal, so
ask the origin move coordinator to see if this service is provided).
¨
While unpacking, be very
careful when unwrapping items. This will prevent breakage as well
as possible loss of small items. Be sure to ‘shake’ the paper to remove
any hidden items that may be stuck.
¨
Upon completion of unpacking
service, if damage is found, do not discard the box or remove the
inventory sticker. Keep the carton on hand for future filing of claim.
Post-Move Related
¨
Once Allied has delivered
your goods, they are only liable for damages caused while your goods
were in their possession. But, if you relocate your goods after
you’ve received them from Allied, you cannot file a claim for
damages against Allied since there is no proof that the damage may have
been caused by the subsequent movement of your goods.
¨
Immediately report
any missing items to Allied’s Customer Service Department (800-470-2851).
When you do, be sure to have your moving paperwork with you to answer
questions. Remember, your registration number is found in the top right
corner.
¨
You have up to 9 months to
file a claim with the mover. Don’t wait that long, do it right away.
We encourage you to file it within 30 days of your delivery. Be sure to
have all of your shipping documents, including any written comments made
at time of delivery. Do not remove inventory stickers from items until
claim is settled.
¨
If a damaged item is found in
a container that itself shows external damage, you need to include those
comments when filing your claim.
¨
Movers are not liable
for the working condition of an electronic item after the move, unless
that item displays obvious signs of being mishandled. Therefore, filing a
claim for electronic items not working may prove in vain.
Miscellaneous
¨
You must be available
throughout all the days of the delivery spread. Moving dates are
firm and can not be changed by the driver. If the driver gives you
an Estimated Time of Arrival, that
it is only an estimated time, not a guarantee. If the driver
attempts to deliver during your spread and you are not
available, additional charges could apply.
¨
Provide en-route phone
numbers to both the moving company and driver so that they can keep
you informed.
¨
Defrost
refrigerator / freezer 12 – 24 hours before loading. Sometimes, it may be
necessary to use tea bags or charcoal to draw additional moisture or to
act as a safeguard against trapped moisture.
¨
If possible, do not ship
anything that is irreplaceable. Take these items with you.
¨
Unless otherwise provided,
you must have prior to day of loading labor intense items disconnected
and/or disassembled. (i.e. major appliances and their accessories,
swing sets, computer & stereo systems, waterbeds, large wall units, etc.
¨
Automobiles can have no more
than ¼ tank of gas and contain no items other than originally
factory equipped.
¨
Because of its very nature,
pressboard or particleboard furniture does not always transport
very well when assembled. (This is one of the reasons why it is sold as
‘assembly kits’.) Therefore, when structural damage occurs (glue joints
come loose, screws pull loose, boards warp, etc.), the moving industry is
exempt from liability associated with the inherent problems of moving these
types of furniture. Prior to loading your household goods, you may be
asked to sign a waiver indicating understanding of this fact.
These notes are only for assisting in
preparing you for your move and are not to be considered conclusive. If
you feel we have omitted an important fact, please bring it to our
attention so that we may update for future use. Thank you.
